Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service

Citation

Bordia, P, Restubog, S, Bordia, S et al 2010, 'Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service', Journal of Management, vol. 36, no. 6, pp. 1578-1607.

Year

2010

Field of Research

  • Organisational Behaviour

Updated:  04 March 2024 / Responsible Officer:  Director (Research Services Division) / Page Contact:  Researchers