Professor Shuk Ying (Susanna) Ho

College of Business& Economics

Areas of expertise

  • Information Systems Theory 080611
  • Computer Human Interaction 080602
  • Cognitive Sciences 1702
  • Business And Management 1503


Susanna joined the Australian National University in January 2008. She completed her PhD in the Hong Kong University of Science and Technology in November 2004. Her doctoral dissertation examined how web personalization influences the behavior of online users and her current research portfolio reflects a continuing interest in this area. She started her academic career in the University of Melbourne in August 2004 as a lecturer. She received her promotion to a senior lecturer in 2006. In January 2008, Susanna joined the Australian National Uniersity as an associate professor. In October 2012, she was promoted to a full professor of information systems.

Susanna's publications have appeared in MIS Quarterly (FT45, ABDC A*), Information Systems Research (FT45, ABDC A*), Journal of the Association for Information Systems (ABDC A*),European Journal of Operational Research (ABCD A*), Decision Support Systems (ABDC A*), and Journal of Business Ethics (FT45), and many others.

Susanna is a Senior Editor for AIS Transactions of HCI (2012-present) and a Guest Senior Editor for Journal for Association of Information Systems (2018-present), an Associate Editor for MIS Quarterly (2013-2014, 2017-present) and the Electronic Commerce Research and Applications (2008-2017), and on the editorial board for Journal of Associations for Information Systems and Communications of Associations for Information Systems (2014-present). She serves as a reviewer for MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of Association for Information Systems, and as a track chair for major conferences.

Susanna received the MIS Quarterly outstanding Associate Editor Award in 2018. She received the Information Systems Research Best Reviewer Award in 2010.

Susanna's research focuses on the area of judgment and decision making, big data and data analytics, management turnovers and internal control material weaknesses, social media and corporate social responsibility.

Researcher's projects

Australian Research Council (ARC) Discovery Projects, Australia (A$196,000) 2008/2010: Understanding the Effectiveness of Mobile Personalisation (with Kar Yan TAM)

General Research Fund (GRF), Hong Kong (HK$612,000) 2016/2018: Consumer Use of Product Information under Web and Mobile Channels in e-Commerce: A Process Design Perspective (with Leon Zhao and Sang Pil Han)

General Research Fund (GRF), Hong Kong (HK$303,946) 2013/2015: Integrating Consumer Decision Making and Web Personalization Engagement (with Kar Yan Tam)

General Research Fund (GRF), Hong Kong (HK$550,000) 2009/2011: Examining the Effects of Avatars as a New Form of Personalisation Agents on Online Shopping Decision Making and How Distrust Influences These Effects (with Patrick Y K Chau)


Projects and Grants

Grants information is drawn from ARIES. To add or update Projects or Grants information please contact your College Research Office.

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Updated:  30 September 2020 / Responsible Officer:  Director (Research Services Division) / Page Contact:  Researchers