Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Citation

Lu, V, Wirtz, J, Kunz, W et al. 2020, 'Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?', Journal of Service Theory and Practice, Vol. 30 No. 3, pp. 361-391.

Year

2020

ANU Authors

Fields of Research

  • Consumer Oriented Product Or Service Development
  • Marketing Theory

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