The role of empathy in the ... - Researchers

The role of empathy in the service experience

Citation

Tan, A, Muskat, B & Johns, R 2019, 'The role of empathy in the service experience', Journal of Service Theory and Practice, vol. 29, no. 2, pp. 142-164.

Year

2019

ANU Authors

Associate Professor Birgit Muskat

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