In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees
Citation
Lu, V, Capezio, A, Restubog, SLD, Garcia, PRJM, and Wang, L 2016, 'In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees', Tourism Management, vol. 56, pp. 8-19.Year
2016Field of Research
- Organisational Behaviour