In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees

Citation

Lu, V, Capezio, A, Restubog, SLD, Garcia, PRJM, and Wang, L 2016, 'In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees', Tourism Management, vol. 56, pp. 8-19.

Year

2016

Field of Research

  • Organisational Behaviour

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